Job Title: Sales Support Administrator
Location: Beeston, Nottinghamshire
Working hours: Full time (hybrid working)
Benefits: 24 days annual leave, pension, death in service
About Eddisons
Eddisons is a leading firm of chartered surveyors, working in fast-moving and dynamic markets across the UK and overseas. Established in 1844, and now operating in over 26 offices throughout the UK, our people deliver expert advice and a comprehensive range of professional services to property owners and occupiers, businesses, and financial institutions. We pride ourselves on our ability to deliver highly effective and innovative solutions for our clients.
This role is to work within our Auction Business which comprises of Eddison’s Auction, SDL Auctions, Mark Jenkinson & Pugh & Co.
Your life as a Sales Support Administrator
With support from the Operations Manager, you will provide efficient and effective administrative and compliance support to the auctions team. Your responsibilities will include managing the expectations of both internal and external stakeholders, and identifying and acting on opportunities to exceed customer expectations. You will be driven to ensure tasks are handled efficiently and that the quality of service remains excellent. Developing strong relationships with everyone you interact with will be key as you go about your daily work. As part of a team, you will resolve issues, ensuring we always keep our promises to our clients. You will be proactive, professional, organised, and possess an energetic, can-do attitude.
What you'll do
- Chase solicitors for outstanding legal packs
- Check and order Energy Performance Certificates and other documentation
- Chase solicitors, vendors and bidders for outstanding documents, entry fees & ID checks where required
- Liaise with valuers where appropriate to ensure they’re aware of the status of the property
- Assist with the management of Remote Bidder Registrations
- Review and approve AML checks for bidders and sellers where required
- Speaking to successful bidders to obtain any missing information such as solicitor’s details or missing payments
- Identify ways of improving customer service and processes and make recommendations to your line manager
- Deal with incoming enquiries, via phone and email
- Assist with booking viewings for customers
- Support the Operations Manager with daily tasks
Who we're looking for
We're searching for a versatile people person who gets what great customer service looks like and has what it takes to deliver it, as well as:
- 1 years’ sales estate agency, auction, or admin experience
- The communication skills to write clearly and speak easily with anyone
- Proficient in Microsoft Office programmes
- Good standard of numeracy and literacy skills
- Experience of multi-tasking in a fast-paced environment
- Good data entry and typing skills
- A keen eye for detail
- The communication skills to write clearly and speak easily with anyone
- An organised way of working and ability to prioritise
- Eligibility to work in the UK and everything it takes to successfully complete pre-employment screening
Benefits
- We will pay all the appropriate professional memberships and fund your attendance at relevant CPD events and time off for approved training
- We provide an enhanced workplace pension scheme operated through The National Employment Savings Trust (NEST)
- We offer salary sacrifice schemes for Electric Vehicles and Cycle to Work schemes
Role Application Form
We’re ready to take your call and can quickly pass you through to the right department.
